Frequently Asked Questions
Who do I speak
to for help?
Call us on 0845 803 5338 or complete and
send the online enquiry form. Our staff are fully trained to answer
all your questions and queries. They will ask you questions about
your vehicle and explain the next steps. There is obviously no
obligation to use Sure Sell at this stage.
Do I need to attend an Auction?
No. If
you wish we can arrange for your vehicle to be picked up from a
pre-arranged location, along with the documentation and transferred
to the
nearest
auction centre. We can offer you the most competitive rates on
transport.
Do I need to show my vehicle
to anyone?
No. Sure Sell is a 100% safe way to sell
your car or van. If you ask us to collect your vehicle you only
need to hand your vehicle and documentation to our approved
collection agent. You do not need to give anyone outside the Sure
Sell scheme your name, address or phone number. You are completely
protected and anonymous during the selling process. We complete the
V5 (Vehicle Log Book or ownership document) on your behalf and this
will show the new owner who the previous registered keeper
was.
How soon do I get paid?
The Sure Sell
scheme will send you a cheque within 3 - 5 working days of your
vehicle selling. The payment will be guaranteed so there are no
worries about bouncing cheques or handling cash.
How much will it
cost?
This varies depending on the value of your
vehicle and whether you wish us to collect, inspect and clean your
vehicle. There may be cheaper ways to sell your vehicle, but Sure
Sell guarantees you a no hassle, stress free, safe and secure
service. We will quote you a price before you decide whether to use
Sure Sell or not.
What if I don't know how much my vehicle is
worth?
At auction, cars and vans are valued on
many factors such as age, mileage, condition, make, model and
service history for example. We offer for sale over
1,000,000 vehicles every year so you can rely on our experience and
sophisticated management systems to give you a realistic idea of
your vehicles worth. Again, you may get more if you try and sell
your vehicle privately but you then run the risk of inviting people
to your home, waiting for cleared funds, having to haggle and
negotiate and your vehicle not selling week after week. Sure Sell
can offer you a safe, secure and swift selling environment with a
guaranteed payment.
What is the reserve price?
This is the lowest price you will accept for your vehicle. We
cannot sell it below this price. We are happy to advise on a
realistic reserve price for your vehicle.
What happens if my vehicle does not
sell?
At all times your vehicle is stored safely and
securely on our premises and the vehicle remains your property
until sold. If we receive a bid above your reserve price we sell
your vehicle. If we receive a bid under your reserve price we will
call you and negotiate on your behalf with the prospective buyer to
get a bid as close to your reserve as possible. There is no need
for you to speak with anyone except the Sure Sell
team.
If your vehicle is still not sold there are 2 options:-
* We would speak to you to re-evaluate the reserve price for the
next appropriate sale.
* You may remove the vehicle from the Sure Sell scheme. If you wish
to do this any charges accrued would be advised to you and be
payable on invoice.